Microsoft 365 & Azure

Microsoft's Cloud Solution Provider model puts one partner between you and Microsoft for the whole relationship: provisioning, billing and first-line support all sit with us rather than being split across a Microsoft invoice and a separate support contract. In practice that means one point of contact when a licence needs changing, a seat needs adding mid-month, or something in Exchange Online or Entra ID stops behaving as expected, instead of working through Microsoft's own support tiers on your own. Configuration and identity governance are handled by consultants who hold the relevant Microsoft certifications, with security baselines such as conditional access and multi-factor authentication applied at setup rather than bolted on after an incident.

Licensing is one of the largest recurring IT costs most Botswana businesses carry, and the difference between an Enterprise Agreement, CSP and other Microsoft programmes shows up directly in what you pay and how much flexibility you have to scale seats up or down. We work through that decision with you rather than defaulting to whatever's easiest to sell, because the wrong programme locks you into commitments sized for a business you might outgrow or overpay for. Azure sits alongside Microsoft 365 in the same relationship, giving you global hyperscale infrastructure for workloads that genuinely need it, provisioned and billed the same accountable way.

Microsoft runs Azure regions in Johannesburg and Cape Town, which is the closest hyperscale option to Botswana for a workload that genuinely needs Azure's global platform rather than regional hosting — and Azure Migrate handles the lift-and-shift of an existing Windows or SQL Server workload into it with less rebuilding than starting fresh. Microsoft 365 itself runs the same across Windows, macOS, iOS and Android, with offline access that syncs once connectivity returns, so a field team or branch office isn't locked out by a patchy link — the baseline any organisation on the suite should expect, not a premium feature.

The same platform extends onto the plant or shop floor for clients who need it: Teams connects operators, engineers and supervisors in real time; Viva and Dynamics 365 put on-the-job training and SOPs where staff actually work instead of in a binder nobody opens; low-code Power Apps and Power Automate replace paper forms and manual approval routing; and Azure Digital Twins gives a virtual, real-time view of what's actually happening on the factory floor, feeding the same predictive-maintenance and quality-control analytics discussed under our industrial technology practice. Defender for IoT, Entra ID and Intune extend the same identity and endpoint security already covering the office out to plant equipment and frontline devices.