Log a support request.
For product support on systems we implement and maintain. For sales and general enquiries, use the contact form instead.
Phone us first
If your system is down or payroll is blocked, call +267 393 4134 during service hours (Mon–Fri, 08:00–17:00 CAT) — then log the request here so it's tracked.
Product support addresses
Sage 300 ERP — support@acctech.co.bw
Sage 300 People — people@acctech.co.bw
Sage VIP & HR — help@acctech.co.bw
PaySpace — payspace@acctech.co.bw
Acumatica — acumatica@acctech.co.bw
Cloud Support - cloudsupport@acctech.co.bw
You'll receive a support reference number by return — quote it in the subject line of all follow-ups.
A block of expert hours every month
Service level agreements from 2 to 35 hours a month, with agreed response times. See how they work →
AnyDesk
Our consultants connect to your machine using AnyDesk. Download AnyDesk and share your address with the consultant when asked — only during an active session you initiate.
info@acctech.co.bw
Email screenshots or files for a logged request, quoting your ticket reference. Service hours: Mon–Fri, 08:00–17:00 CAT. A 24/7 support tier is available on contract.
How did we do?
Had a case resolved recently? Rate your support experience in about two minutes; it goes straight to the team that manages the support desk.
Tell us what to build next
Missing an app, integration or customisation? Suggest an idea or back someone else's; the most wanted ideas shape what we build.
Case tracking, coming soon
The client portal will let you log requests and follow open and closed cases online.