Log a support request.
For product support on systems we implement and maintain. For sales and general enquiries, use the contact form instead.
Phone us first
If your system is down or payroll is blocked, call +267 393 4134 during service hours (Mon–Fri, 08:00–17:00 CAT) — then log the request here so it's tracked.
Product support addresses
Sage 300 ERP — support@acctech.co.bw
Sage 300 People — people@acctech.co.bw
Sage VIP & HR — help@acctech.co.bw
PaySpace — payspace@acctech.co.bw
Acumatica — acumatica@acctech.co.bw
You'll receive a support reference number by return — quote it in the subject line of all follow-ups.
AnyDesk
Our consultants connect to your machine using AnyDesk. Download AnyDesk and share your address with the consultant when asked — only during an active session you initiate.
info@acctech.co.bw
Email screenshots or files for a logged request, quoting your ticket reference. Service hours: Mon–Fri, 08:00–17:00 CAT. A 24/7 support tier is available on contract.
Case tracking, coming soon
The client portal will let you log requests and follow open and closed cases online.