Who is responsible
AccTech Botswana (Pty) Ltdof Pinnacle Park, Plot 75782, Gaborone is the data controller for personal information collected through this website, as contemplated by Botswana's Data Protection Act, 2018. Questions and requests under this policy go to info@acctech.co.bw.
What we collect
This website collects only the information you choose to submit through its forms: your name, organisation, contact details, and the content of your enquiry, booking, RSVP, survey response or support request. Every form requires your explicit consent before submission. We do not run third-party advertising trackers on this site.
Why we collect it
To respond to your enquiry, arrange training, process event RSVPs, deliver requested brochures, handle support requests, and — where you have consented — to contact you about relevant products, courses and events. Form submissions are recorded in our customer-relationship systems so the right team can follow up.
Cookies & analytics
Essential functionality on this site does not use tracking cookies. If analytics are enabled, a consent banner asks your permission first — analytics cookies are set only after you choose “Accept analytics”, and choosing “Essential only” keeps the site fully functional without them. You can clear your browser's storage for this site to be asked again.
Chat
The chat bubble on this site is provided by respond.io. Starting a conversation via WhatsApp or Messenger shares the profile information those platforms provide (such as your name and number) with our helpdesk, under those platforms' own terms.
Who processes it for us
Your submissions are handled by a small set of service providers acting on our instructions: the website runs on Cloudflare's network (so a submission may be processed on infrastructure outside Botswana before reaching us), chat is provided by respond.io and — if you choose WhatsApp — Meta, and enquiries are recorded in our customer-relationship systems, which are hosted regionally on Replic8 Cloud Services, our cloud and technology division. Support requests for Replic8 Cloud services are logged in Freshdesk. Where information leaves Botswana it is protected by the provider's contractual safeguards, and we collect your consent on every form before anything is submitted.
How long we keep it
Enquiry and consent records are retained for as long as needed to serve the relationship and to meet legal obligations, and are deleted or anonymised when no longer required.
Your rights
Under Botswana's Data Protection Act you may request access to the personal information we hold about you, ask for correction or deletion, object to processing — including any use for direct marketing — and withdraw consent at any time. Write to info@acctech.co.bwwith the subject “Data protection request”; we respond within the timeframes the Act prescribes. If you are not satisfied with our response, you have the right to lodge a complaint with Botswana's data protection regulator (the Information and Data Protection Commission).
Security
Submissions travel over encrypted connections; access to recorded information is limited to the teams that need it; and our systems are protected by the same controls we implement for clients.
Contact
AccTech Botswana (Pty) Ltd, Pinnacle Park, Plot 75782, Gaborone · info@acctech.co.bw · +267 393 4134.