We map how work actually happens — not how the manual says it should.

Every business has an official process and a real one. We document the real one: the spreadsheet that quietly does the job a system was supposed to do, the manual step nobody wrote down, the exception that happens every month.

• Process mapping session by department, with the people who do the work
• Data audit — what exists, where it lives, how clean it is, what will need migrating
• Gap analysis between current-state process and what the target system supports out of the box
• Flagging integration points with systems that are staying in place

• Process maps for each affected department
• A data-migration scope and quality assessment

An honest analysis phase is what prevents a go-live surprise — the workaround nobody mentioned, the report finance can't live without, the integration assumed to "just work."