All stages
Our Methodology · Stage 08
The team that built it is the team you call afterwards.
Support doesn't hand off to a different, unfamiliar team. The consultants who understand why the system was configured the way it was are reachable on an SLA when something needs attention.
What happens at this stage
- Contractual, penalty-backed SLA response times, including a 24/7 tier
- A Gaborone-based desk that knows the specific configuration, not a generic ticket queue
- Direct escalation path back to the implementation consultants for anything non-routine
What you get
- An SLA-backed support agreement
- A support desk that already knows your system
Why it matters
See /support for the full support-desk offering — this stage is where an implementation project turns into an ongoing relationship.